Shatila foods

Rehab Kassem 2 months ago

We have been ordering Shatila baklava for the past 15 years for all our special occasions. Unfortunately something has changed and the quality is not what it used to be. The baklava doesnt taste like it used to and is not as crunchy/fresh. Please go back to the way you were making it before, it truly was the best baklava.

Priya George 2 months ago

Unfortunately, my experience at this place did not meet my expectations. After being overhyped by friends and families , we traveled all the way from Florida to experience it ourselves. The quality and flavor does not reflect their insanely high prices. The two cakes we ordered tasted like it was in the fridge for a long time, super dry, and wasn’t fresh at all. The woman’s manners were very disappointing-and very rude, her customer service and attitude brought a negative energy to the bakery. However, when I asked for an empty box, the lady at the cashier was very rude. Her name was Danny and she told me to pay for the box because it had extra charge. We ordered Baklava, the pistachios and walnut so dry that we couldn’t tell the difference between the two flavor.For sure would not recommend this place to anyone and will never go again in their bad service .

Kumar S 6 months ago

Ordered birthday cake. Delivered on time. But staff at counter is very rough who delivered no friendly or smiling. Quality of cake is worst. I was really disappointed with the birthday cake I ordered. It tasted awful—honestly, it felt like it had been sitting around for days. The texture was completely off, dry and crumbly, with barely any moisture. On top of that, the cake layers weren’t even holding together properly; it was falling apart as soon as we tried to cut it. The flavor was bland and slightly stale, which made the whole experience worse, especially for a birthday celebration. This was supposed to be the highlight of the event, but it ended up being something no one wanted to eat. Definitely not fresh, and definitely not worth it. I wouldn’t recommend this cake to anyone.

Emily Robinson 8 months ago

Don't give these guys your money. I ordered a single box for domestic US delivery, and I never received it. I never got a tracking number or confirmation that was sent, and it took me emailing customer service to find that it had been wrongly delivered somewhere else a full week ago. Even then, when I put my order number into their website, it was listed as not having been shipped yet. I asked for a refund heard nothing back. I basically threw my money into a vortex.

Rana Afana 9 months ago

Always loved Shatila’s pastries and baklava but something had changed the past couple of years. All the trays I bought lately were dry and flavorless. Please fix this issue! Not sure if the issue is selling old pastries beyond their freshness or not being made correctly! Hoping you bring back the fresh tasty flavors that we were always used to!